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In addition to getting email alerts about Cat platforms you use, you can check this drawer of the tool box for the latest information on PartStore and Parts.cat.com.

PartStore May 5, 2020 Document Review is Down

Attention PartStore Users:

Document review is temporarily down, please contact invoices@petersoncat.com to get copies of invoices.

We appreciate your patience while we work on fixing this issue.

Parts.cat.com Apr 2, 2020 South City Dropbox Closed

The South City dropbox in Southern San Francisco is closed until further notice.

PartStore Mar 4, 2020 System Outage

Resolved: Connectivity has been restored. Please refresh your browser.


Partstore is experiencing an unplanned outage.

Parts.Cat.com and SIS Web appear to be functioning normally.

We will update with more information as it becomes available.

Parts.cat.com Oct 28, 2019 Wildfires: Shuttle Service Disruption

RESOLVED: shuttles running normally


The shuttles to the Santa Rosa, Willits, and Fortuna store have been cancelled due to mandatory evacuations and power outages. 

PartStore Aug 7, 2019 Planned Outage-System Maintenance

Resolved: System is back up and running. Some customers may need to complete a browser refresh.


August 7, 2019

There will be a planned maintenance outage this weekend. This will effect PartStore/PCC orders between 11 pm Friday through 8 am Monday.

Online orders will submit via email only until Monday morning when we have confirmation that the system is up and running again.

Please contact your local store or the e-Customer support team if you need assistance. 

Parts.cat.com May 15, 2019 System Outage

Resolved: Connectivity has been restored. Please refresh your browser.


We are experiencing connectivity issues with Caterpillar systems. This is impacting online platforms and customers are unable to buy parts online. Peterson and Caterpillar network technicians are troubleshooting. 

This alert will be updated as meaningful information becomes available. Please contact e-support if you need assistance.