SEARCH
×

In addition to getting email alerts about Cat platforms you use, you can check this drawer of the tool box for the latest information on PartStore and Parts.cat.com.

Parts.cat.com May 15, 2019 System Outage

Resolved: Connectivity has been restored. Please refresh your browser.


We are experiencing connectivity issues with Caterpillar systems. This is impacting online platforms and customers are unable to buy parts online. Peterson and Caterpillar network technicians are troubleshooting. 

This alert will be updated as meaningful information becomes available. Please contact e-support if you need assistance. 

SIS Web May 1, 2019 System Outage

Resolved

System has been restored. Please complete a browser refresh. If you need help, please contact e-support.


A Cat system outage has been reported. The outage is impacting PartStore, PCC, and SIS Web. Support is optimizing the database (re-indexing) which should take approximately 1 hour. We believe alerts should clear prior to completion.

Parts.cat.com Apr 2, 2019 Inaccurate Price and Availability

Resolution: April 11, 2019
System appears to be functioning correctly and failure reports have stopped. If you encounter issues, please follow these troubleshooting steps or contact us for assistance.

Troubleshooting Steps:

  1. If you have parts.cat.com saved as a favorite, delete it
  2. Go to  http://toolbox.petersoncat.com/
  3. From the menu in the right hand corner select PartStore OR/WA or PartStore CA
  4. In the upper left - log in with your user id and password.

Update: April 4, 2019: 
Customers in California should use PartStore CA link. Customers in Oregon or Washington should use PartStore OR/WA link. Original alert edited to reflect this. 


Update: April 3, 2019: 
Multiple dealers affected, experiencing the same issue. Cat Support is actively working on the issue. Check back here for future updates. 


Many users are reporting inaccurate parts pricing and availability on Parts.Cat.com. Follow these steps to access correct price and availability.

  1. If you have parts.cat.com saved as a favorite, delete it
  2. Go to  http://toolbox.petersoncat.com/
  3. From the menu in the right hand corner select PartStore OR/WA or PartStore CA
  4. In the upper left - log in with your user id and password.

 

This will pull in the correct price and availability. Please contact us if you are need further assistance.

Parts.cat.com Jan 30, 2019 Parts Availability May be Affected by Storm

 

Resolved

Regulare service has been restored.

Updated Feb 13, 2019

Due to severe weather conditions, the Wednesday Feb 13 Spokane truck has been delayed until further notice. We apologize for the inconvenience. If you have a parts emergency, please contact your local parts department.

Updated Feb 5, 2019

Spokane freight delayed due to weather conditions

Jan 30, 2019

Due to inclement weather conditions in the Mid-West and East Coast we anticipate delays with parts order being shipped from the effected areas.

This includes Morton, Clayton, Delavan, Atlanta, and York. Your orders will ship as soon as it is safe and weather conditions allow.

Thank you for your patience.

VisionLink Jul 11, 2018 Resolved: Multiple Issues Reported

Resolved:

Browser refresh recommended. Tutorial video

Some customers have reported multiple issues with Cat platforms. Not all customers are affected. We are investigating these issues. 

Parts.cat.com May 22, 2018 Portland Parts Availability

From May 29 to June 1, Peterson Cat will move our earthmoving parts inventory from Portland to our new store at 5450 NE Five Oaks Drive in Hillsboro. During this time, we will not have access to this inventory, so we will fill your orders from other Peterson stores or from a Caterpillar parts depot.

Our Portland parts staff will still be working behind the counter, answering the phone, and taking orders. Only over-the-counter parts fulfillment will be temporarily suspended during this period.

If you have questions, please feel free to call the Portland Parts Department at 503-280-1560 or your Peterson Cat PSSR.